Shipping & Delivery Policy

1. Processing Time

• Orders are processed within 0–2 business days.
• Some items may ship the same business day when available.
• Processing times may be slightly extended during holidays or high-demand periods.

2. Estimated Delivery Time (USA Only)

• US-stock items (when available): 2–7 business days
• Most orders: 7–12 business days
• In rare cases: Delivery may take up to 15 business days due to carrier delays, peak seasons, weather conditions, or remote delivery locations.

3. Shipping Confirmation & Order Tracking

• Tracking is provided for most orders.
• Tracking information is typically available within 24–48 hours after shipment (occasionally up to 3 business days).
• Customers can track their orders anytime using our Track Your Order page.

4. Address Accuracy

• Please ensure your shipping address is entered correctly at checkout.
• Orders returned due to incorrect or incomplete addresses or failure to claim delivery may not be eligible for a full refund.
• Address changes may not be possible once an order has shipped.

5. Delivered but Not Received

If tracking shows your order as “Delivered”, please check:

• With neighbors or household members
• Your building office or front desk
• Your local carrier or post office

If the package still cannot be located, contact us and we will assist with the next steps.

6. Delays & Carrier Issues

Shipping delays may occur due to factors outside our control, including:

• Weather conditions
• Carrier disruptions
• Peak or holiday seasons
• Remote delivery areas

If your order appears delayed, please contact us so we can assist.

Need Help?

If you have any questions regarding your shipment, please reach out to us:

📧 support@greatamericart.com
We respond within 24–48 business hours.