Return & Refund Policy

1. 30-Day Return Window (USA Only)

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• Item must be in the same condition as received
• Unworn or unused (if applicable)
• With tags and original packaging (if applicable)
• Proof of purchase (order number or receipt) may be required

To start a return, please email support@greatamericart.com. Items sent back without prior approval will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if your item is:

• Damaged
• Defective
• Missing parts or items
• Incorrect product, size, or color

Depending on the situation, we may offer:

• A replacement
• A reshipment
• A full or partial refund

To help us resolve the issue quickly, we may request supporting proof such as clear photos or video, including images of the outer packaging when available.

3. Orders Not Arrived (Delayed Orders)

If your order has not arrived within 15 business days, please contact us and we will assist immediately.

Delays may occur due to:

• Weather conditions
• Carrier disruptions
• Peak seasons or holidays
• Remote delivery locations

Depending on the circumstances, a refund or replacement may be offered without requiring a return.

4. Delivered but Not Received

If tracking shows your order as “Delivered”, please check:

• With neighbors or household members
• Your building office or front desk
• Your local carrier or post office

If the package still cannot be located:

• We may assist with a carrier investigation
• Replacement or reshipment may be offered after investigation
• Supporting documentation may be required

5. Exchanges

The fastest way to receive a different item is to request a return (if approved) and place a new order separately once the return process is complete.

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care or hygiene items (if opened or used)
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final sale items (when clearly marked)

If you’re unsure whether an item is eligible for return, please contact us before purchasing.

7. Buyer’s Remorse / Change of Mind

Refunds for buyer’s remorse (such as a change of mind) may not be available unless the item:

• Is unused
• Is in original packaging
• Is returned within the 30-day return window

If approved, the customer is responsible for return shipping costs.

8. Return Shipping & Labels

Return shipping responsibility depends on the reason for the return:

A. Our Error (damaged, defective, incorrect item):
We will provide a return shipping label when a return is required.

B. Customer Preference (changed mind, ordered wrong item):
The customer is responsible for return shipping costs.

C. In Some Cases:
A return may not be required, and we may offer a refund, replacement, or reshipment instead.

Return instructions will be provided after approval.

9. Return Address (USA Only)

Return addresses vary depending on the product and issue. Please do not return any items until you receive approved return instructions and the correct return address from support@greatamericart.com.

10. Refund Processing

Once your return is received and inspected (if a return is required), we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
• Refund processing typically takes 3–10 business days, depending on your bank or payment provider

If you have not received your refund within 15 business days after approval, please contact us for assistance.

11. Contact Us

For any return, refund, or replacement request:

📧 support@greatamericart.com
Response time: 24–48 business hours